Shop FAQs
IMPORTANT INFORMATION, PLEASE READ BEFORE ORDERING
ANSWERS TO FAQ ARE ALL LISTED BELOW, THANK YOU.
​
Due to the repercussions of Sally and Sarah's accident (below) and the changing landscapes, we have made the decision to evolve BLAG.
​
Monday 16th January 2023
​
For those who have pre-ordered the HIP HOP and ART books, we're delighted to let you know books continue to go through production! Each book is printed one-by-one going through various processes from printing text pages to cover, hand-making hardback covers, binding to trimming and finishing. Production then package and prepare for shipment completion.
These books have been a huge undertaking, particularly for Sally who has single-handedly designed over 600 pages between the two books since you placed your order.
​
The production team are overseeing delivery of each book. For our readers in the USA, the team have informed us the first series of parcels
are stateside and readying customs clearance prior to going into USPS for delivery. Hooray!
​
Thank you!
​
Friday 23rd December
​
Oh what a year! Todays mark’s the first anniversary of our infamous bike accident. It’s been an extremely challenging 365 days. Sarah and I have kept relatively quiet about the recovery, because we didn’t know how we’d get on and in all honesty it’s been gruelling. Between trying to work we’ve done intense physio.
The specialists hadn’t seen the injuries we’d sustained before, the closest they could diagnose was an Essex Lopresti, they planned non-operative, experimental treatment and often had big internal meetings to discuss plans and progress. As we began rehab, we’d have to walk to the hospital at least twice a week, the step count was high, so it took extra energy.
Essentially, we’ve rebuilt our left arm and hand each and continue to work in strengthening. We’ve had to push ourselves more than we knew possible, but my gosh human bodies are extraordinary and I don’t think I’d ever take mine for granted. Seeing it rebuild over the year is incredible. And a tip: it heals faster with fresh food.
It’s still painful, but less each day, we’ve got until February to see how we’ll fair, but I’m glad to report we’re on the right track.
Sarah’s face is healing really well too.
We’re excited to pick up on paused plans and have some great things coming for you.
Sarah and I wanted to thank you from the bottom of our hearts for your support and patience this year.
​
Thursday 22nd December update:
​
Due to increased demand of books, dispatch may seem a little longer than usual. Our team are doing all they can to get your books out as quickly as possible while maintaining the desired quality.
Please note the UK is experiencing many kind of delays including delivery due to strikes, staff shortages and adverse weather.
Rest assured your order will be with you as quickly as humanly possible.
We care about our teams and suppliers and know no-one deserves to be put under pressure going about their work. We support the reasons for the postal strikes which include their unsatisfactory working conditions. Standing by people to be able to work and live at good standards is something we support wholeheartedly and are sure you do too.
Therefore, we politely request patience so your order is completed to the quality we are known for. Orders will be fulfilled as soon as they are into the shipping system. Tracking may be added at a later date due to the aforementioned hold ups.
Thank you.
Saturday 17th December update:
We are making some good headway as we continue to work around the clock to bring you your books as soon as we can.
Please kindly exercise patience with Sally and Sarah as they work while continuing their recoveries.
​
Wednesday 14th December update:
With so many strikes as well as Royal Mail and the impacts of Brexit we continue to work long hours on our new releases to make them the best possible for you. The unexpected obstacles are challenging, but we are doing everything we can to manage.
We've been figuring out logistics and investigating alternative shipping all the while making sure our high standards are met. As soon as we have the news we require, we'll be posting an update here again.
Thank you as always.
​
Book Production update:
​
Sally and Sarah have been working around-the-clock to bring you the beautiful HIP HOP and ART books. Pre-ordered books require hand finishing touches from Sarah and Sally. They are working hard to have pre-ordered books delivered before the holidays.
The full line-up of the HIP HOP book was announced on Sunday 4th December on the home and product pages.
​
Please check here for updates and do not email Sally or Sarah unless you need to change your address or have a special request that isn't answered here. Please note the books are made-to-order with high quality production values, items will not be rushed so they can be enjoyed and long lasting.
​
Sunday 4th December update on Sally and Sarah's bikes accident:
​
This past fortnight, Sarah experienced severe complications with her facial injury. Last week she had an emergency treatment. She has further procedures in early 2023. She is continuing to work as much as possible, but has had to take necessary time to rest.
Both Sally and Sarah are continuing physio in the hope they can get full use of their left arms and hands. They are progressing well, the outcome however is yet to be determined as below. This too has meant some unexpected interruptions to work where moments of rest are required to assist the healing process.
​
They are doing their best to meet work hours and deadlines, but sometimes recovery requirements are unexpected and unavoidable. They make up for this as much as they can. The good news is they are getting better.
​
Saturday 3rd December update:
​
All orders including photography prints made prior to 14th October have been produced and shipped. Emails have been sent to confirm. Please note there may be shipping delays due the Royal Mail strikes.
Friday 4th November update:
​
If you are enquiring about an order made prior to 14th October, Sally and Sarah sincerely apologise for the delay due to these unexpected complications (see below), but rest assured, they are getting things into production between appointments, physio and therapy.
All outstanding and current orders are now in production. All final items ordered prior to October 14th will be shipping in the next 7 working days.
Photography prints are steadily going through production with stamps and signatures.
As below, please kindly exercise patience to avoid undue added stress to Sally and Sarah, their injuries are very complex and painful. They are doing everything possible to complete orders.
An email will be sent as each order ships.
Sarah and Sally and very grateful to you for your patience.
​
We will further post updates here.
​
*Please note, Royal Mail have planned strikes taking place across November and December which may affect deliver timings. Please see details here
​
Accident info / update
​
Sally and Sarah were involved in a serious accident while out on bicycles in central London in December 2021. Further tests were carried out over the next several months along with specialist appointments.
These have shown the injuries sustained are significant including an Essex Lopresti each; much more complicated than initially thought which has unfortunately delayed all orders. Sally and Sarah require 12 months to heal with the hope for a full recovery. They are currently doing intense physiotherapy and hand therapy. Sarah broke several bones in her face in the accident. Unfortunately, there are some complications. Sarah is awaiting another surgery and more consultations to work out a plan. We are crossing everything for the best possible outcome.
In arm and hand news, Sally and Sarah are continuing with the rebuild under the care of the fantastic physiotherapists and hand therapy teams at the hospital here in London. They are making good progress and require care until at least February 2023.
As always, thanks for your continued support.
Sally and Sarah apologise for this causing delays on productions but are slowly and gratefully getting things done.
Sally and Sarah tend to each order personally, appreciate your patience and are eager for you to get your orders.
​
Please however, kindly exercise patience to avoid further undue stress to Sally and Sarah.
​
A gentle reminder, prints and items in the 'fanzine collection' have been made available and priced at favourable rates to assist with Sarah and Sally's rehabilitation. You may well have been directed to BLAG via a wonderful musician or artist and we appreciate and admire the support and community of it all.
Sally and Sarah are extremely grateful to everyone and advise patience as part of the buying process. They're doing their best and getting items made, but slower than anticipated, just a small caveat, as above Sarah and Sally are hands-on with orders and may need a little flexibility regarding specialist appointments, intense physiotherapy and well-being. You will of course, be kept informed here or by email.
​
Please note: All items are made-to-order – with the exception of back issues – for uniqueness, thus production timeframes should be factored in when ordering. We make made-to-order items to avoid waste, so we very much appreciate your custom.
​
To support Sarah and Sally while they recover, please subscribe, support, browse and order items from the shop.
​
They very much appreciate everybody's well wishes, support and patience.
​
​
FAQs
This website is owned and operated by BLAG. Throughout the site, the terms “we”, “us” and “our” refer to BLAG. BLAG offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated on our site(s). We have endeavoured to answer all frequently asked questions on this page.
Updated January 2021.
Please note we aren't currently shipping to EU countries, please do contact us if you have an order enquiry.
BLAG Account
We recommend prior to ordering, you set up a BLAG account on the site. Please use this to keep your contact and mailing information updated. Here you may opt-in to receive marketing emails from us, in line with our Privacy Policy. Please contact us immediately if you have made any mistakes with your shipping or contact information after making an order.
Shipping Fees and Dates
Shipping fees are added at checkout.
Our team are able to track the status of your orders.
We are currently offering Royal Mail Services / Courier, please note shipping timeframes are aimed dates and are not necessarily achievable every time.
Standard Shipping - Untracked: UK: up to 14 days, Rest of the World: up to 42 days.
Courier - Tracked: UK up to 4 Days, International 7-10 Days
All timing listed is estimated: working days only.
Shipping Arrival:
Please allow a minimum of 15 working days from estimated time of arrival before contacting us regarding non receipt. We cannot address any missing parcels after 15 days of shipping. Thank you.
Please note transit times are slowed due to the COVID-19 pandemic, aswell as during extreme weather conditions and busy holiday periods.
When ordering with PayPal Express, you are first taken to the PayPal page. This is where PayPal input your credit card information. Once PayPal receives your billing address, they send that to Wix (our e-commerce provider) in order for them to calculate which rates are applicable.
Please strictly use your full name and full address in English and please make sure the contact information matches that on your debit/credit or PayPal account. Please make sure your email address is typed correctly so we are able to keep you up-to-date regarding your order.
​
Transit Timeframes
All transit time frames are issued by courier and shipping services as an aimed schedule of delivery and these may differ. Please note, transit times come into effect as soon as shipping has commenced and aren't calculated from the date of purchase.
For print editions of BLAG magazine, we aim to ship fortnightly, however delays may occur due to the pandemic within the shipping services.
We cannot be held responsible for any delays due to shipping / courier strikes or third party delays.
​
Customs & Import Charges
Any customs or import duties are charged once your parcel reaches its destination country. The recipient (you) are responsible for any of these charges. Unfortunately, we aren't able to provide these charges, nor do we have any control over them, given that customs policies and import duties vary widely around the world. If you would like to find out ahead of making a purchase, please do contact your local customs office for any current rates to avoid any unexpected charges associated. Thank you.
​
If you would like to purchase Fine Art Prints via invoice, we are able to quote to include duties and shipping.
VERY IMPORTANT: Your Shipping Address
Please make sure to include all address information in English and do not abbreviate any city, country names or zip/post codes and capiltalise country names etc. We need full addresses to ensure safe delivery including Full name, Building name / number, Street name, Town / City, County / State, Zip and Country.
Please do make sure all addresses are in the correct format for your local postal services - shipping / postal services are more often using machinery that reads postcodes/zip codes and addresses on our labels for sorting, any incorrect address information can cause parcels to be lost in transit.
Correct formatting can be found here: http://www.royalmail.com/business/help-and-support/how-to-address-your-mail-correctly this is essential as we cannot be held responsible for any missing / delayed items when information is incorrectly supplied to us.
If you feel your parcel should have arrived and it has been fulfilled, please do contact us and we will look into it for you.
Returns / Refunds
Please note we cannot accept returns on magazines or fine art prints. However, should you find your purchase faulty, please email photographic evidence, including packaging upon receipt of your items in the first instance and we will work out a solution with you. Please note we are unable to accommodate enquiries after 14 days of receipt. Should you need to make a return, please note you are responsible for shipping and insurance fees, please return items in original packaging.
To ensure your communications are received, please contact us by replying to your receipt email only. Please allow us at least 14 working days for a reply and 14 working days to review any returns. Many thanks.
​
Fine Art Prints are sent fully tracked and insured (at replacement cost, not retail price.)
Any parcels returned to us as a result of incorrect address information or uncollected will be subject to a further shipping fee payable to BLAG in order to be re-shipped. If parcels are not signed for or refused at customs and we are unable to reach the customer, we will refund your purchase excluding fees incurred including handling, time and materials.
Refund Policy
​
Returns
Perishable goods such as magazines and / or books cannot be returned. Additional non-returnable items:
Made-To-Order items
Gift cards
Downloadable products
Shipping
To return your product, you should mail your product to:
BLAG UK Limited, Suite 827, 19-21 Crawford Street, London W1 1PJ
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping and expenses incurred will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are purchasing an item over £60/$75, you should consider using a trackable shipping service or purchasing shipping insurance. Unfortunately, we aren’t able to guarantee that we will receive your returned item.
Payment Security
If we are alerted to any possible fraudulent activity in relation to order payments, we will first try contacting you by phone and / or email. If we aren't able to reach you, will fully refund the order. If you do receive a refund, please do place your order again using an alternative payment method. Many thanks.
Packaging
Our magazines are shipped in strong, biodegradable grey mailing bags.
Contact and Letters
Due to the very high volume of emails received, please thoroughly read this FAQ page before contacting us. All questions pertaining to label and magazine purchases are answered here. We hope you understand that we are unable to personally reply to all messages.
Artists, Artist Representatives and Retailers wishing to reach us for professional enquiries, please use the contact email on the website and clearly mark your enquiry in the subject line.
Please do not use Social Networks for customer communications or business enquires, we cannot guarantee a reply as we are unable to frequently monitor those inboxes / comment boxes.
Please note we are unable to respond to any emails of a personal nature and do not communicate via social networking.
By placing an order with us, you acknowledge the above information.
Many thanks,
BLAG